macaubet Privacy Policy

This page describes what data we collect when you use macaubet and how we keep that information protected. We operate an online gaming and sportsbook platform available in jurisdictions where local law permits. Users across Jakarta, Surabaya, Bandung, Medan, and other supported regions trust macaubet with personal and payment information when they open an account, place a bet on Liga 1 or Piala AFF, or access our live casino and slot games. Our privacy practices reflect our commitment to secure data handling and transparent disclosure of how we use your information.

We collect only the data necessary to operate macaubet, verify your account, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with financial regulations. We do not sell your personal data to advertisers or marketing firms. We do not share your payment information with third parties except where required by law or to complete a transaction you have requested. This policy explains each type of data we handle, how long we retain it, and what rights you have to access or delete your information.

Our servers may be located outside your jurisdiction, but all data transfers use industry-standard encryption. We conduct regular security audits and maintain strict access controls so that only authorized macaubet staff can view your account details.

What Data We Collect on macaubet

We collect account information when you register on macaubet. This includes your email address, phone number, username, password hash, date of birth, and full name. We also collect identity documents (national ID or passport) when you request your first withdrawal or exceed certain betting thresholds. These documents are used only for Know-Your-Customer (KYC) verification and anti-money-laundering compliance; we do not use them for marketing purposes.

Payment information on macaubet includes your chosen deposit and withdrawal methods. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction date, amount, and status. For bank transfers to mobile banking, local payment, online payment, or e-wallet, we collect your account number and transaction reference. We do not store your full credit card number, PIN, or banking password; these are processed directly by the payment provider and not retained on our servers.

Betting and activity data on macaubet includes every bet you place, withdrawal you request, login timestamp, IP address, and device information. We log this data to detect fraud, resolve disputes, and audit account activity. For example, if you report a disputed withdrawal, our team can review the transaction log to verify the request. We retain this data for at least 7 years to comply with financial record-keeping requirements.

How We Use Your Data

We use your email and phone number to send account notifications—password resets, withdrawal confirmations, and important updates about service changes or security alerts. You can opt out of marketing emails through your account settings, but we will still send transactional messages for account security and legal compliance.

We use identity documents and payment information to verify your account and comply with regulations in jurisdictions where macaubet operates. Our compliance team reviews KYC documents to confirm your identity matches your registered account details. If we detect inconsistencies or potential fraud, we may freeze your account pending investigation.

We use betting and activity logs to detect abuse, money laundering, and fraud. For example, if we notice unusual withdrawal patterns—such as rapid deposits followed by immediate withdrawals—we may conduct enhanced due diligence or report suspicious activity to financial authorities where required by law. This protects both you and macaubet.

Personal Data: Information that identifies you directly, such as your name, email, phone, and identity documents. We collect this only for account verification and legal compliance on macaubet.
Payment Data: Information about your deposits and withdrawals via mobile banking, local payment, online payment, or bank transfers. We retain this for transaction settlement and record-keeping.
Activity Data: Records of your bets, logins, IP addresses, and device details. We use this to detect fraud and audit account security.

Third-Party Data Processors

We use third-party payment processors to handle deposits and withdrawals on macaubet. When you deposit via e-wallet, mobile banking, or local payment, your payment data flows through those providers' systems. We do not control how they store or use your information; you should review their privacy policies directly. For bank transfers, we work with online payment, e-wallet, mobile banking, and local payment to verify account ownership and settle transactions.

We may use third-party service providers for email delivery, customer support ticketing, and data security audits. These vendors sign data-protection agreements with macaubet and may access only the minimum data needed to perform their function. They are not permitted to use your data for their own marketing or any purpose unrelated to macaubet operations.

Cookies and Tracking

We use cookies on macaubet to maintain your login session, remember your preferences, and detect suspicious activity. These are functional cookies required for the platform to operate securely. We do not use tracking cookies to follow you across other websites or to build advertising profiles. If you disable cookies in your browser, some macaubet features may not work properly.

Your Rights on macaubet: You can request access to your personal data, request corrections, or ask for deletion in certain circumstances. Contact our support team with a formal data request. We will respond within 30 days. Note that legal and anti-fraud requirements may prevent us from deleting some data, even upon request.

Our Data Protection Commitments

We encrypt all data in transit to our servers using TLS 1.2 or higher. Personal information and payment details are encrypted at rest in our database. We do not publish specific security measures publicly to avoid revealing vulnerabilities, but we conduct annual third-party security audits and remediate identified issues within 30 days.

We retain your account data as long as you maintain an active macaubet account. Betting records and transaction logs are kept for 7 years to comply with financial regulations. If you close your account, we delete personal data (email, phone, identity documents) after 12 months but retain anonymized betting records for fraud detection and regulatory compliance. During major events like Idul Fitri or Imlek, our data-retention schedules remain unchanged to ensure consistent compliance across all periods.

We do not rent, sell, or transfer your data to third parties for marketing. We may disclose your information if required by law—such as a court order, subpoena, or financial regulator request. We will notify you of legal data requests where permitted by law to do so. If you have questions about how we handle your data, contact our support team. This privacy policy is effective as of the date shown on macaubet and will be updated if our practices change. We will notify you of material changes via email.